When will you have new stock?

Tin House Goods is updated on the 1st of every month, whereas my print shop is updated a few times a year.

You can sign up to be notified of product restocks by entering your email at the bottom of a sold out listing.

When will my order arrive?

All orders will be wrapped and posted within three working days. Please bare in mind my visits to the post office are usually by bike, in the Scottish Highlands, so sometimes it will be on the third working day if the weather is horrendous.

All orders are sent via Royal Mail, and will usually arrive 1-2 days of being posted (UK). Orders over £75, and all International orders, will be sent tracked, and will receive a tracking code via email.

Please only email if you haven’t received your order within 28 days, as that’s when I can start applying for compensation with the Royal Mail. Until then, there’s unfortunately nothing I can do.

Do you take custom orders?

Unfortunately I’m not taking on any custom orders, but, you can use the email form at the bottom of each listing to mark your interest in certain pieces. I check the lists regularly, and will make an effort to make pieces that have been requested. You’ll then receive an email when that piece (or something similar) is available, but remember it’s not guaranteed yours and it’ll be first come, first served.

Will you post outside of the UK?

I’ve recently reopened international posting to Australia, New Zealand and the US. For US customers, a 10% fee is collected from you during checkout, which I pay your customs fee with. This means you don’t have to pay anything when the order reaches you. I’m still new to this new way of handling customs fees so please be patient if there’s any issues.