When will you have new stock?

I’m only one person so new stock doesn’t constantly come to my online shop… I tend to document as I make (sharing it mostly on YouTube) and share on my social media when there’s new pieces available. I’m very aware of my limits, and know not to push myself into feeling like I’m a factory, so I keep my making process small, slow and thoughtful.

You can expect a few new woven pieces to the shop throughout the week, whereas carved pieces are a lot less regular. Keep an eye on my instagram, @tinhousegoods.

Where can I buy?

Currently, the only place you can buy Tin House Goods is right here on my own online shop. I have had some amazing stockists in the past, but I decided to slow down my pace of working and keep my batches small, and available only here.

If this changes, I shall make a big song and dance on my social media!

When will my order arrive?

All orders will be wrapped and posted within three working days.

All orders are sent via InPost, straight to your door, and will usually arrive 3-4 days of being posted (UK). All International orders will be sent tracked, and will receive a tracking code via email, using the Royal Mail.

Please only email if you haven’t received your order within 28 days, as that’s when I can start applying for compensation. Until then, there’s unfortunately nothing I can do.

Do you take custom orders?

Unfortunately I’m not taking on any custom orders. I don’t have any plans to reopen this anytime soon, but I’ll share on my social media if I do.

Will you post outside of the UK?

I’ve recently reopened international posting to Australia, Switzerland, New Zealand and the US. For US customers, a 10% fee is collected from you during checkout, which I pay your customs fee with. This means you don’t have to pay anything when the order reaches you. I’m still new to this new way of handling customs fees so please be patient if there’s any issues.

Anywhere else, I’m not responsible for any customs or imports fees, and you may have to pay these before picking up your order from the local office. This is 100% your own responsibility and risk, and I cannot chase up customs offices for you. After it has left the UK, it’s out of my hands. I cannot refund any items that have been held at customs. Sorry if that sounds brutal!