When will you have new stock?

Tin House Goods is updated on the 1st of every month, whereas my print shop is updated a few times a year. Pink Sky Rides t-shirts open for pre-orders on the 1st of every month, for one week.

You can sign up to be notified of product restocks by entering your email at the bottom of a sold out listing.

When will my order arrive?

All Tin House Goods orders and prints will be wrapped and posted within three working days. Pink Sky Rides t-shirts are sent out within three weeks of ordering.

All orders are sent via Royal Mail, and will usually arrive 1-2 days of being posted (UK). Orders over £75, and all International orders, will be sent tracked, and will receive a tracking code via email.

Please only email if you haven’t received your order within 28 days, as that’s when I can start applying for compensation with the Royal Mail. Until then, there’s unfortunately nothing I can do.

Do you take custom orders?

Unfortunately I’m not taking on any custom orders, but, you can use the email form at the bottom of each listing to mark your interest in certain pieces. I check the lists regularly, and will make an effort to make pieces that have been requested. You’ll then receive an email when that piece (or something similar) is available, but remember it’s not guaranteed yours and it’ll be first come, first served.

Will you post outside of the UK?

I’ve recently reopened international posting to Australia, Switzerland, New Zealand and the US. For US customers, a 10% fee is collected from you during checkout, which I pay your customs fee with. This means you don’t have to pay anything when the order reaches you. I’m still new to this new way of handling customs fees so please be patient if there’s any issues.

Anywhere else, I’m not responsible for any customs or imports fees, and you may have to pay these before picking up your order from the local office. This is 100% your own responsibility and risk, and I cannot chase up customs offices for you. After it has left the UK, it’s out of my hands. I cannot refund any items that have been held at customs. Sorry if that sounds brutal!